We take great pride in our reputation for quality and excellent value. It is important to us that
you are completely satisfied with your purchase. If for any reason you do not absolutely love
your selections, we will gladly issue a refund for the value of the merchandise or exchange
your items within 30 days of purchase. Original shipping and handling fees are not refundable.
Offers are subject to adjustment due to returns, cancellations, and exchanges. Merchandise
returned after 30 days may be exchanged or refunded in the form of a merchandise card.
A gift return will be refunded in the form of a merchandise card.
Final Sale products are not eligible for return and cannot be refunded.
Any running sales are valid only through their specified date and can not be applied to To return your item(s) to the online store:
previous or returned orders.
- Complete the return/exchange form found below.
- If you are returning item(s) only, complete the "Returns" section. If you are exchanging
item(s), complete the "Returns" section and complete the "Exchanges" section.
Please Note: we will not be able to process your refund and we will send your package
back to you if you do not include this form with your return.
- Complete the "Your Information" section if the exchange order requires information
that is different from your original order.
- Pack and seal the return form with the merchandise you wish to return securely in the
- original box. All returned merchandise must be unworn and in new condition with the
original tags attached.
- Fill in the "From" section on the return and affix the label to the outside of your return
- Drop off your return package at any USPS Location
Please retain the portion of the return/exchange form with your tracking number. This number
is required to track your return/exchange package.
Once we receive your return package, your refund will be processed within 5 business days.
Please allow another 2 to 4 business days for the credit to post to your credit card account, and
an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each
bank's processing time varies. Credit will be issued for the original amount that was paid for
the merchandise, excluding shipping fees. Refunds will be issued in the original form of
To exchange an item please call our Customer Service Dept. and speak to a Customer Representative. You can reach a Customer Rep at 1-(855) LIVE-GTL 1-855-548-3485 who will assist you in your exchange and issue you an authorization # and new order. Once we receive your return/exchange package, two transactions will take place:
All exchange requests are subject to availability. By the time your exchange request is received, there is a possibility that the item(s) you requested in exchange may no longer be available. If the item(s) you have requested in exchange for your return are no longer available at the time of processing, a refund will be issued for the returned item(s), and you will be notified via email.PayPal Exchanges
Orders placed via PayPal must be returned or exchanged by mail through our Online Store. You will reinvoice you via PayPal.
Eyewear Return & Exchange Policy
Official Situation eyewear is sold at Officialsituation.com
online store and at the following Eye Shoppe locations:
The Eye Shoppe-New Hope
102 S. Main Street
New Hope, Pa 18938
Eyewear purchased online at Officialsituation.com
Eyewear purchased through our online store must be returned or exchanged within 30 days with the original protective case. Your eyewear purchase must be unworn and in new condition with the original protective case. There is a downloadable online return or exchange form on Officialsituation.com
under the ordering and shipping tab that must be completed in order to be eligible for a return or exchange.
We will not be able to accept return and/or exchange requests for eyewear that is returned to us in worn and/or damaged condition. Additionally, we do not accept eyewear returns and/or exchanges that are returned without the original protective case and online order invoice. If you have any questions please call 1-855-LIVE-GTL or 1-855-548-3485.
Eyewear purchased at The Eye Shoppe retail locations
We will process a return and/or exchange for eyewear that was purchased through our online store only
. For eyewear purchased at The Eye Shoppe retail locations, you must return the eyewear to the store where it was originally purchased in it's original packaging.
Original packaging includes, Protective Case, Cleaning Cloth, Certificate of Authenticity and Gift Box.
Eyewear returns and/or exchanges for products purchased at The Eye Shoppe are subject to the terms of the original store's return policy.
Damaged or defective eyewear purchased at The Eye Shoppe can only be returned or exchanged to the original store where the product was purchased (subject to the terms of the original store's return policy). Defective eyewear that was purchased at a store location can also be exchanged through contacting The Eye Shoppe.
The Eye Shoppe- New Hope
102 S. Main Street
New Hope, Pa 18938